Warranty
Reviews
The genuine Oriental rugs !
owned for 3 generations
English
The rugs:All our articles have been photographed with adapted lighting. The pictures have been taken with a professional high-resolution camera, so the result is as near as possible to reality. However, according to the type and quality of the computer screen the colours may be slightly different.
Smooth floors: Non-slip underlay is suitable for supple or thin rugs. Moreover, because of its non-slip effect it will also protect the back of the rug from irregularities in the floor (sharp sides of joints in tiling) and will prolong the life of the rug.
Fitted carpet or floor covering: to avoid ripples and keep light rugs in place.
In the first place it has to be clean and very dry before it can be stored.
Vacuum the rug thoroughly all over and finish vacuuming in the direction of the pile. Roll the rug in the direction of the pile to prevent crumpling of the strands of wool.
Tie up the rug so that it does not unroll. Protect the rolled rug by packing it completely in a cotton sheet so that it can still breathe and evaporate any humidity still present. Oriental rugs are made of natural materials, without any harmful substances, and may attract moths if you do not protect them properly. Therefore ensure that the ends of the rug are completely covered to prevent these parasites invading it. Store oriental carpets horizontally in a dry and cool room, ideally raised on wooden supports to prevent any condensation from the floor; avoid cellars or attics. Do not forget to vacuum your oriental rug thoroughly every 2 to 3 months.
For many years now there have been numerous improvements. Well before organisations such as “Rugmark” and CARE & FAIR were founded to protect children in the countries where rugs are made, we ensured that the organisation’s goal is to eliminate illegal child labour in the carpet producing areas of India, Nepal and Pakistan. At the same time it is an important aim of C & F to improve social standards of the weavers and their families. These organisations are committed to a social programme, for example setting up schools and hospitals, since it has been acknowledged for a long time that a boycott of Indian and Nepalese rugs is no good for anybody. Knowledge of the socio-cultural conditions in these countries constitutes the basis for the extensive consultation and educational programmes for children and young people. All members are confident and proud to be able to support families to earn their living with dignity.
CARE & FAIR, of which we are a member, takes on childcare centres, schools, educational workshops and day centres to ensure basic care for weavers in Nepal, India and Pakistan.
We only import articles made in proper working conditions.
To make a rug stand out in a room it is also important to try it out and place it in the two directions, since a difference in orientation creates a really surprising effect.
After tying a knot the weaver cuts the strand of wool used some centimetres from the knot and pulls it down. Then when the row of knots is finished, it is beaten with a heavy comb to obtain tight knotting. Thus the pile of the rug automatically bends down on the weaving loom.
It is in fact a characteristic of knotted rugs to have a totally different look according to the angle of view and the angle of light on the curve of the pile; darker against the pile, brighter in the direction of the pile.
The fringes are the loose ends of the warp strands. The warp consists of vertical and parallel strands, generally made out of cotton, stretched between the two ends of the weaving loom.
You can cut the fringes of your rug, but ensure that you leave at least one cm so as not to cut too near the tied end, since this tied end keeps the last row of knots in place. Below is a rug with and without tied end.
With tied end
Without tied end, or after the fringes behind the tied end have been cut.
Persian rugs often show what, according to the viewpoint, may seem either a fault or a quality. In any case it is a strange specific feature: the hue of some motifs or of the background sometimes varies from one spot to the other, and it may even happen that it changes altogether. This change in colour, called abrash, is mainly found in older rugs. The presence of abrash demonstrates that the rug was dyed by hand. When dyeing is done in the traditional way it is actually difficult to achieve the same colour in two successive dye baths.
Hand-made knotted or woven Oriental rugs are traditional products completely made by hand. It takes 4 to 6 months on average to make a hand-knotted rug. Especially the rugs of nomads or villagers are not square since the tension exerted on the warp yarns may vary with temperature changes and the difference in surrounding humidity. Frequently several people in the family work on the same rug together, and as a result there are variations at the moment the knots are tightened. The outcome of these differences in tension at the moment of tightening every row of knots is that the rug is not square. It obviously leads to this much sought-after charm in antique Oriental rugs.
In the first months of use most of the thick rugs tend to lose their excess wool. This is completely normal. However, in rugs of a lesser wool quality the wool is spun with short fibres, and therefore twine less easily with each other. The phenomenon fades out completely the more you walk on your rug. It only happens in the first months of use. An Oriental rug of good wool quality sheds virtually no fluff.
It is no reason for concern about heat transfer whatsoever. If the room is cold it takes a bit more time to get the temperature up if the rug covers virtually the entire room.
Three generations of traders specialised in Oriental rugs provides the proof of soundness which our customers have consolidated over decades, and this signifies real trust. We have also chosen a trustworthy partner for 100% secured transactions: Ogone, the Internet payment operator.
A woollen rug offers undeniable qualities:
• Excellent and natural material, superior to synthetic fibres, which will enliven your décor.
• Thermal insulation: warm in winter and cool in summer.
• Regulates humidity: absorbs and restores the ambient humidity.
• Soundproof, reduces noise.
• Good resistance to humidity and fire (naturally fireproof).
• Renewable and non-polluting material.
• Easy to clean and highly resistant to stains.
• Strong, an excellent durable choice for areas with frequent footfall. Wool offers minimum wear with maximum life.
• Excellent elasticity: does not show pleat marks, furniture leg marks, etc. Wool is a flexible material that takes up its shape again after crumpling and crushing.
• Soft and shock-absorbing, a real benefit for our joints.
It makes sense to vacuum your rug once a week, because a rug which is not looked after can actually become allergenic.
In any case less than a smooth floor! As soon as you walk about on a wooden or tiled floor, dust is very easily moved about and ends up floating in the air.
A rug actually tends to be hypoallergenic. The risk of allergies is less since dust easily clings to the woollen yarns. So regular vacuuming is enough to remove the dust that is embedded in the rug.
In contrast, a rug which is not looked after may contain dust mites and become allergenic. It makes sense to vacuum your rug at least once a week.
There are yarns of wool that were missed when the scissors went through during clipping (levelling of the pile). Because these yarns of wool were flattened during clipping, they simply straightened up again. Just hold the yarn tight between two fingers and cut it to the length of the pile.
This occurs often on tightly woven rugs and/or when the weft has not been cut on the edges of the rug. The sides of rugs with a non-cut weft on the edges are far more hard-wearing. On this side the overstitching will not easily come undone.
When the weft is not cut at the ends, all the tension exerted on each weft strand on the outer edges of the rug tends to make the rug bend as soon as it is lifted from the loom. This bending at the edges is remedied by manually sewing on rigid straps along the entire length of the rug. These bands or straps keep the edges of the rug well flat and thus prevent the rug folding in on itself.
Buying:Yes, our shop is open Monday to Saturday from 10 a.m. to 6 p.m. There you can see, touch, and physically compare your favourite Oriental rug. If it is to your liking, you can take it with you straightaway.
MENGAL-Orient
10, Place Léopold
B-5000 NAMUR
BELGIUM
When you have chosen your article, you can click on the button “add to basket”. The article will be reserved for 3 hours; after this time the article will be put up for sale again and be available for everyone on our website.
In your basket you can click on the button “continue your purchases” or select the green button “validate my order”.
Your order will be validated in five steps:
Identification: create your account or connect with the aid of your e-mail address and password.
Address: enter your delivery address and invoice address.
Delivery: select your delivery option (bpost, UPS, or collection from the shop).
Payment: select your payment method (VISA, MasterCard, Maestro, Bancontact, Belfius DirectNet, ING Home’Pay, CBC, KBC, PayPal, Ideal, giropay, Sofortüberweisung, bank transfer).
Confirmation and recap of the order. It will also automatically be sent to your e-mail address.
You can order by phone and by e-mail or post, and you will receive confirmation of your order by telephone with the details as well as the amount to be paid by bank transfer. For obvious security reasons, payment with cards is not possible by telephone.
Yes, if you are not sure, you can try out one or two Oriental rugs before deciding. In this case you have to come to the shop before you can collect them personally. As far as possible we could come and present the rugs at your home.
Via our website: you can buy a rug on our website on trial. If it does not suit you, you have the possibility to return the rug within 15 days from the date of delivery.
Payment and transaction security:These payment options are secured and processed by Ogone for debit cards:
These payment options are secured and processed by Ogone for credit cards:
Possibility of secured payment via PayPal:
The Ogone platform is an integrated technical portal between customers, retailers and purchasers of the different payment methods. All payment solutions are equipped with security and fraud-prevention tools. When you get to the payment page, the site is protected through encoding of the effective data. Look for the lock icon and verify that the URL starts with https//.
More security for your online payments by bank card:
3D Secure is a secured payment procedure on the Internet imposed and made obligatory by the banks. This system, installed since October 2008, permits identification of the bearer of the card in order to prevent fraud, especially after theft of a bank card. It prevents the use of stolen bank cards. 

3D Secure only deals with payments by bank card. When you perform a purchase on the Internet you are redirected to the website of your bank after you have given the information about your bank card. So the procedure is specific to each bank.

These are the various steps in the payment procedure:
1/ You perform your purchase online.

2/ During payment you indicate the details of your bank card.

3/ This information is transmitted to your bank. The latter then asks you to authenticate yourself with one of the 3 codes below, according to your particular bank:
your personal code
your date of birth
the code the bank sends you for every transaction via SMS


4/ Your bank verifies whether authentication has been performed and then carries out the usual checks to conclude the transaction before redirecting you to the retailer’s website.

The different procedures according to your bank :
- Crédit Mutuel, Crédit Agricole, LCL and Axa Banque: you have to validate your payment by means of a “security code” for one-off use sent via SMS to a mobile number you have given to your bank during the purchase.
- Banque Postale, Banque Populaire, BNP Paribas, Société Générale and Caisse d’Épargne: you have to indicate your date of birth.
- CIC and Groupama: you have to authenticate yourself with the aid of your “personal keys card” which you can ask for at your bank if it has not already sent it to you.
In the shop the following electronic payment methods are accepted:
Bancontact/Mister Cash, Maestro, MasterCard, V Pay, Visa, and American Express.
You can also pay cash.
The prices indicated are calculated including “Value Added Tax”. At the customer’s request a hard-copy invoice will be sent showing the VAT of 21%.
Ordering:
With the browser Firefox, cookies must be enabled to be able to add an article in the basket:
On MAC:
Click on "Firefox" at the top of the window, then on "Preferences ..."
Then in the menu on the left, click on "Privacy and security" and under the menu "History" check the box "Accept third-party cookies:" If you do not see this checkbox, click on the drop-down menu "Rules of "and choose," Use custom settings for history "then the checkbox for cookies will be visible.
On PC:
Click on "Tools" at the top of the window, then on "Options"
Then in the menu on the left, click on "Privacy and security" and under the menu "History" check the box "Accept third-party cookies:" If you do not see this checkbox, click on the drop-down menu "Rules of "and choose," Use custom settings for history "then the checkbox for cookies will be visible.
When you have identified yourself in your personal “My Account” space, you will find the following menus:
My personal details
My addresses
My ordering history
My wish list
Absolutely, companies whose VAT number is valid in a member state of the European Union http://ec.europa.eu/taxation_customs/vies/, are exempt from VAT. The VAT will be deducted in the basket as soon as you are registered and connected with a valid VAT number. A hard-copy invoice will be sent to you with an intra-Community VAT rate of zero% from the moment a valid payment has been made.
If you have a Belgian VAT number, a hard-copy invoice will be sent to you showing the VAT of 21% from the moment a valid payment has been made.
Import tax and VAT of your country has to be paid on delivery.
Transport and delivery:The delivery times are visible on the sheet for each product. Normally it is 1 to 7 working days within the European Union from the moment a valid payment has been made.
The delivery time applies to orders transmitted before 3 p.m. on working days.
For orders transmitted at the weekend or after 3 p.m., delivery time is calculated from the next working day.
The order is completed as soon as we have received full payment. If you pay by card, we receive payment immediately. A manual bank transfer can take up to one or two more days.
Delivery times are only given as indicative information. If they exceed 30 days to be counted from the order, the sales contract can be cancelled and the buyer will be refunded.
Free-of-charge delivery within the EU via “bpost” 
: delivery service with signature + online follow-up. If you are absent on delivery, the deliverer will leave a message stating that you can collect the parcel from the post office within 14 days.
Free-of-charge delivery within the EU via “UPS” 
, delivery service with signature + online follow-up. If you are absent on delivery, the UPS driver will try to deliver up to three times.
For Switzerland:
Dispatch via “DSV” 
or via “UPS” , € 46 (under € 360 ex VAT) and free of charge if it is more than € 360 ex VAT, delivery and export formalities included. Swiss import tax and VAT over and above to be paid at delivery.
In this case you can opt for delivery via “UPS” , delivery service with signature + online follow-up. If you are absent on delivery, the UPS driver will try to deliver up to three times.
The rugs are either folded or rolled up and packed in thick plastic. Then they are put in a box or rolled in a second layer of thick plastic. This guarantees optimum protection during transport.
Of course, any follow-up of your order can be found in your personal “My Account” – “My ordering history” space.
You can also follow-up your parcel on the carrier’s website. A link with the follow-up number of the carrier will be sent to you by e-mail when the parcel has been dispatched.
When receiving the parcel and before signing for receipt, you should first ascertain on the spot whether the parcel is damaged and whether you think the rug is in good condition. If this is not the case, the carrier has to be notified immediately of any visible damage to the rug, or a claim by an explanatory letter has to be forwarded to the carrier within three days of delivery.
Returns:Purchasers, non-professional natural persons, dispose of a cooling-off period of 30 days, to be counted from delivery of their order, to return the product to the vendor for replacement or refund without any penalty. Free return for parcel until 20kg.
When the return is accepted, we will proceed to refunding, if possible by means of the same payment method you used.
In case of return, you first have to contact us to obtain a resending label which has to be attached to the parcel. We cover the full resending costs of parcels returned with a dispatch label made by MENGAL-Orient. It states a telephone number for the carrier in order to enable planning the collection between you and the carrier. It is your responsibility to ensure that the goods are returned to us in their original condition. Therefore you have to make sure that the goods are packed in the appropriate way. Return only becomes effective when we have checked the condition of the goods.
In the European Union, the return costs are for the account of Mengal-Orient
Other questions:To find your password again just click “connection” and then “forgot my password?”. Enter the e-mail address with which you created your account and then click “recover”. You will receive an e-mail giving you your password.
Absolute security of your details is an essential point for Mengal-Orient. In no case whatsoever will we transmit your details to third parties without your approval.
Your full details, and very particularly your personal details as well as your bank details, are encoded with the aid of the SSL Protocol (Secure Socket Layer). Therefore you can be sure that any information provided cannot be read or manipulated by third parties. The data on credit cards are protected by means of 3D Secure technology.
If you want to cancel your account, all details about you will also be cleared.
Click on ‘shopping basket’ above right of the window to post the list of articles you want to order. Under the list of the articles you selected you will find the ‘Promo Code’ field in which you have to enter the code you received. Then click on the ‘Apply’ button. The amount that is equivalent to the promo code will appear under the total. Subsequently validate your order and follow the steps to complete your purchase.
We send an e-mail to all our customers 10 days after their order to obtain their opinion. Your opinion is very important for us since we like to see that our customers are satisfied and want to know which points we can improve. These opinions are also very important for our future customers.
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Modern, classic or prestigious, the rug or carpet of your dreams can be found at Mengal Orient, the real oriental carpet.
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